In order to tackle the spread of coronavirus (COVID-19)
PLEASE DO NOT COME TO THE SURGERY
UNLESS INSTRUCTED TO DO SO
To reduce the risk of potential coronavirus cases coming into the surgery, we have temporarily changed the way we offer appointments.
All routine and emergency GP appointments will initially be offered as telephone appointments only. You may be offered a face-to-face appointment with the GP or Advanced Nurse Practitioner after speaking to the GP, if they feel that is necessary. We currently trialling video consultations at the surgery.
We are currently trialling video consultations at the surgery, which a GP might offer during a telephone consultation. You will require a smartphone for this. Alternatively, you can download the LIVI app for a video appointment with a GP, not at the surgery. A receptionist will take a brief description of the reason you are calling, so that we can best decide how to help you and to ensure we can provide care for those who need it most.
Prescriptions can be ordered online and sent to your pharmacy electronically. To reduce the risk of medication shortage at pharmacies, we will issue a prescription for only one month. Your pharmacy should then be able to offer medication on a monthly basis for a further eleven months. You can no longer collect paper prescriptions from the surgery. You can request access to sign up to online services via Patient access.
If you have to stay at home because of coronavirus and you need a note for your employer, you can use NHS 111 online to get an isolation note.
We are continuing to offer routine nurse appointments (including dressings, removal of sutures and vitamin B12 injections), urgent blood tests, urgent blood pressure checks (if requested by a GP), contraceptive coil fitting, blood test appointments, and 6-8 week baby checks and immunisations.
Smear tests, NHS Health Checks, joint injections and minor surgery are, unfortunately, being postponed. We will contact any patients who have already booked appointments for these. Travel vaccination clinic has been suspended.
Home visits may be offered at the GP's discretion.
Everyone must stay at home, except for very limited purposes.
If you have symptoms of coronavirus (a new, continuous cough, and/or a high temperature), do not go to a GP surgery, pharmacy or hospital.
Visit to our coronavirus webpage for more information.
Use the NHS 111 online coronavirus service if:
- You feel you cannot cope with your symptoms at home
- Your symptoms get worse
- Your symptoms do not get better after 7 days
Only call NHS 111 if you cannot get help online.
For a medical emergency, dial 999.
This message is being regularly updated.
Thank you for your co-operation during this challenging time.
To book or cancel an appointment, please phone Reception on 0121 628 2345, or speak to a receptionist at the surgery.
Routine appointments can also be booked online, either via Patient Access (you will need to register via Reception) or via the Birmingham & Solihull Health App.
Appointments are booked according to whether they are routine or urgent.
Telephone appointments are also available.
If you feel you need an urgent appointment to be seen on the same day, you will usually be offered an appointment with our Advanced Nurse Practitioner or with a GP. Reception will ask a few details about your problem to ensure you see the right person to help.
Sometimes it may be more appropriate for the on call GP to call you back to discuss your problem. If you phone before midday, you will be contacted by 13:00, otherwise you will be phoned later that day. Please ensure you give Reception a phone number on which you can be contacted.
You can book a routine appointment with a GP, advanced nurse practitioner, nurse or healthcare assistant or any of our clinics up to four weeks in advance by contacting Reception. Telephone appointments are available.
Routine appointments can also be booked online, either via Patient Access or via the Birmingham & Solihull Health App.
Each patient has a 'named GP', but you are free to book appointments with any doctor. If possible, it is best to try to see the same doctor or nurse if you have seen them before about a particular problem.
Whilst we make every effort to keep to the appointment time booked, some complex problems may take longer then the time allotted. Unfortunately, this is not easy to predict. Please accept our sincere apologies for any delay to your appointment time. Bear in mind that the patient ahead of you might be very unwell, require urgent Admission to hospital or even life-saving treatment.
Please inform Reception if you are unable to attend or no longer require your appointment, so it can be offered to another patient.
NHS Health Check
If aged 40-74, you are entitled to an NHS Health Check every five years. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. Assessment by a nurse or healthcare assistant usually takes 20-30 minutes, and includes measurement of your weight and blood pressure, and blood tests. You will be asked about smoking, alcohol, diet and exercise. If you have received an invitation or believe you are eligible, please contact Reception to book an appointment.
We offer a limited number of face-to-face and telephone appointments before or after the surgery's normal working hours, i.e. 07:30-08:30 and 18:30 onwards. Please contact Reception for further details.
Evening and weekend appointments to see a GP, nurse or healthcare assistant when the surgery is closed are available to book at the Royal Orthopaedic Hospital. Contact Reception to book a face-to-face appointment. Alternatively, a video consultation with a GP can be booked via the LIVI app.