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General Information

My Healthcare

Wychall Lane Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them.  The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are: 

Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT.  Appointment cancellation telephone no. 07424 041608

Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN.  Appointment cancellation telephone no. 07561 109028 

Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone No. 0121 427 5246

River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910

West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB. Appointment cancellation telephone No. 0121 483 2122

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre.  The call will be booked by our reception staff for a time that is convenient to you.

Please ask a member of our staff if you would like further information.  

Disabled Access

Our premises are fully accessible to disabled people and include the provision of a toilet suitable for wheelchair access. There is an induction loop at the reception counter for patients who are deaf or hard of hearing.

 

Wychall Lane Surgery Policy on Dental Problems

In line with national guidance and advice from the British Medical Association and Local Medical Committee, as of January 2017, we will not provide appointments at the surgery for dental problems or prescribe antibiotics or painkillers for dental problems.

If you have any sort of dental problem (such as a toothache, infection / abscess, chipped or broken teeth or problems with caps, crowns, bridges or braces) your care is best and mostly safely provided by a dentist rather than a GP or nurse. GPs and nurses are not qualified to diagnose or treat dental problems.

If you need urgent dental care please try

  • Your own dental practice – most practices have urgent appointments

  • Selly Oak Smile Centre – 0121 414 1551 open 7 days per week including evenings

  • Scotts Arm Dental Practice 0121 357 5000 open 0900-2300 7 days per week

  • The NHS 111 Helpline can also provide advice

Carers

A Carer is someone who, though not formally employed in that role, looks after a relative, friend or neighbour who has a long-term illness, disability, mental health problem or frailty due to old age. It is possible to get help and support as a carer: please ask for an information pack at reception. Birmingham City Council runs a carers forum and further information is available by telephoning 0121 686 4060 or by email: info@carer.org.uk or by logging onto www.birmingham-carers.org.uk

General Practice Research

We participate in the General Practice Research Framework trials and from time to time search patients' medical records for suitable subjects who may then be offered the opportunity to take part in the trial. If you do not wish your records to be searched for this purpose please let us know; your wishes will be respected.

Who is your named GP?

What is the named GP requirement?

All patients, including children have been allocated a named, accountable GP.

What does 'accountable' mean?

Our NHS contract requires us provide you with a named accountable GP to take responsibility for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required.

The overall responsibility for patient care has not changed, with the requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. 

Do patients have to see the named GP when they book an appointment with the practice?

No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements.

For more Info please go to the following website:http://bma.org.uk/practical-support-at-work/contracts/gp-contracts-and-funding/general-practice-funding/gp-contract-2015-2016-england/gp-contract-named-gp

Birmingham Citizens Advice Bureau 

Your nearest Citizens Advice Bureau's are now based at Cofton, West Heath, Hillsmead MC and Hawkesley MC.  If you require any assistance or need to talk to somebody please contact the surgery who can refer you to the CAB of your choice.

Birmingham Dementia Roadmap 

The Birmingham Dementia Roadmap provides high quality information about the dementia journey alongside local information about services, support groups and care pathways to assist primary care to support people with dementia and cognitive impairment, their families and carers.

The content is organised into topics to reflect the journey with dementia, from understanding dementia and being worried about your memory through to the diagnostic processpost diagnosis support and living well with dementia. There are also topics on carer health and planning for the future.

For more information go to the following website: <http://dementiaroadmap.info/birmingham/>

Your Care Connected 

From the 23rd May all patients will be receiving letters informing them of the benefits of Your Care connected. Patients will be given 4 weeks from the date of their letter to opt out of sharing their information. Patients wishing to opt-out can do so by completing an opt-out form and posting form or handing it to a member of the practice staff.  

What is your Care Connected? 

Your Care Connected is a new electronic system which will allow doctors, nurses and other registered healthcare professionals to view relevant information from a patient’s GP record, with the patient’s consent, to provide better, safer care.

What are the benefits?

The benefits of the system are:

  • Faster and easier access to medical information, which could save lives
  • More secure than the current paper-based access
  • Improves the safety and quality of patient care
  • Gives patients more control over their care
  • Enables safer delivery of emergency care
  • Less time spent on the phone and fax providing or requesting patient information

 For more information visit www.midlandsyourcareconnectednhs.uk. 

Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Looking for residential or nursing care? Wanting a home from home? Then check out your local options and book a visit/tour today Need care but want to stay in your own home? Kings Pharmacy & Opticians
11 Wychall Lane, Kings Norton, Birmingham, B38 8TE
  • Telephone 0121 628 2345
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Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Looking for residential or nursing care? Wanting a home from home? Then check out your local options and book a visit/tour today Need care but want to stay in your own home? Kings Pharmacy & Opticians
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