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Practice News

Policies

Chaperones

There are occasions when patients need to be assessed by the doctor which might involve intimate examinations.

The practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor.

Trust is important in the relationship between GP and patient and we would, at all times, wish you to feel able to ask for a chaperone, should you require.

 

Dental Problems

GPs and nurses are not qualified to diagnose or treat dental problems. In line with national guidance and advice from the British Medical Association and Local Medical Committee, we are unable to provide appointments at the surgery, nor prescribe antibiotics or painkillers, for dental problems.

If you have any sort of dental problem (such as a toothache, infection/abscess, chipped or broken teeth, or problems with caps, crowns, bridges or braces) your care is best and mostly safely provided by a dentist.

If you need urgent dental care please try:

  • Your own dental practice – most practices have urgent appointments

  • Midlands Smile Centres Selly Oak – 0121 414 1551 or 0121 472 8844

    Open 7 days per week, including evenings

  • Scott Arms Dental Practice - 0121 357 5000

    Open 7 days per week. Helpline open unitl 23:00 on weekdays, 24 hours at weekends

  • NHS 111 - can also advise you on how to contact an emergency dentist

 

Removal From the Practice Register

There are several reasons why patients are removed from the practice register:

  • The patient has moved outside the practice area.
  • The patient persistently does not keep appointments, without prior notification.
  • There is a breakdown of trust in the doctor - patient relationship.
  • The patient has been verbally abusive to the doctors or staff.
  • The patients behaviour has been inappropriate.
  • The patient has been violent or has threatened violence.

We have a duty to protect staff from abuse, harassment and violence. Violent patients will be removed from the practice list immediately, using the relevant NHS procedure, which is part of the NHS Zero Tolerance Project.

In the case of verbal abuse or harrassment we normally issue a warning however we will not hesitate to remove patients immediately if the circumstances warrant this action.

Any incidents of violence or threatened violence will be reported to the police. 

 

Modern Slavery Statement

As a member of OHP, we are comitted to tackling modern slavery and human trafficking, and so we abide by their Modern Slavery Statement.

Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Kings Pharmacy & Opticians
Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Kings Pharmacy & Opticians